Senior Product Designer
February 2023 - July 2023
Project Overview
7-Eleven is going through an overhaul for larger locations with dual brands, Laredo Taco and Roost.
The current POS systems lack a clear structure and organization on shift management and dual-brand menu changes between the two subsidiary brands.
The Challenge
Administrators lacked the ability to manage the schedules of the dual brands in the POS system. As a result, store associates had difficulties knowing when there are shift changes and how to adapt to those changes.
The following problem statements are addressed:
The following problem statements are addressed:
- Lack of organization and visibility of menu categories
- Confusing user experience on shift changes and menu management
- Administrator access to terminal configurations
Senior Product Designer
February 2023 - July 2023
Project Overview
7-Eleven is going through an overhaul for larger locations with dual brands, Laredo Taco and Roost.
The current POS systems lack a clear structure and organization on shift management and dual-brand menu changes between the two subsidiary brands.
The Challenge
Administrators lacked the ability to manage the schedules of the dual brands in the POS system. As a result, store associates had difficulties knowing when there are shift changes and how to adapt to those changes.
The following problem statements are addressed:
The following problem statements are addressed:
- Lack of organization and visibility of menu categories
- Confusing user experience on shift changes and menu management
- Administrator access to terminal configurations
Pain Points of Shift & Menu Management POS
- 7-Eleven store associates were unaware of shift changes
- Shifts were not always closed properly by end of day
- No clear way for administrators to switch between Laredo Taco and Roost menus
How Might We...?
- …make it less confusing for associates to be aware when a menu change is happening?
- …set reminders to the associate notifying them that they menu is changing?
- …allow a way for managers to seamlessly change shifts between Laredo Taco and Roost (and vice-versa)?
Userflow Journeys for Shift Management
Userflow Journeys for Menu Management
Results
- Shift scheduling accuracy increased by 24% (Up to 98.9% from 75.4%)
- Shift change request processing time decreased by 37.5% (Down to 45 seconds from 1.2 minutes)
- Shift overlap/conflict rate decreased by 80% (Down to 1 shift per month from 5 per month)
- Employee schedule accessibility increased by 14% (Up to 97.4% from 83.2%)
Senior Product Designer
February 2023 - July 2023
Project Overview
The current POS systems lack a clear structure and organization on shift management and dual-brand menu changes between the two subsidiary brands.
The Challenge
The following problem statements are addressed:
- Lack of organization and visibility of menu categories
- Confusing user experience on shift changes and menu management
- Administrator access to terminal configurations
Pain Points of Shift & Menu Management POS
- 7-Eleven store associates were unaware of shift changes
- Shifts were not always closed properly by end of day
- No clear way for administrators to switch between Laredo Taco and Roost menus
How Might We...?
- …make it less confusing for associates to be aware when a menu change is happening?
- …set reminders to the associate notifying them that they menu is changing?
- …allow a way for managers to seamlessly change shifts between Laredo Taco and Roost (and vice-versa)?
Userflow Journeys for Shift Management
Userflow Journeys for Menu Management
Results
- Shift scheduling accuracy increased by 24% (Up to 98.9% from 75.4%)
- Shift change request processing time decreased by 37.5% (Down to 45 seconds from 1.2 minutes)
- Shift overlap/conflict rate decreased by 80% (Down to 1 shift per month from 5 per month)
- Employee schedule accessibility increased by 14% (Up to 97.4% from 83.2%)
Pain Points of Shift & Menu Management POS
- 7-Eleven store associates were unaware of shift changes
- Shifts were not always closed properly by end of day
- No clear way for administrators to switch between Laredo Taco and Roost menus
How Might We...?
- …make it less confusing for associates to be aware when a menu change is happening?
- …set reminders to the associate notifying them that they menu is changing?
- …allow a way for managers to seamlessly change shifts between Laredo Taco and Roost (and vice-versa)?
Userflow Journeys for Shift Management
Userflow Journeys for Menu Management
Results
- Shift scheduling accuracy increased by 24% (Up to 98.9% from 75.4%)
- Shift change request processing time decreased by 37.5% (Down to 45 seconds from 1.2 minutes)
- Shift overlap/conflict rate decreased by 80% (Down to 1 shift per month from 5 per month)
- Employee schedule accessibility increased by 14% (Up to 97.4% from 83.2%)
