UX Designer & Researcher
April 2022 – January 2023
Scope
Prior to the launch of the Chick-fil-A licensee visit report (LVR), there lacked a system for food inspectors to digitally fill out forms and reports for safety reasons.
The form contains the following critical areas:
- Food Safety 5
- Food Quality
- Service & Hospitality Requirements
- Key Systems
- CFA Licensing Leader Tracking
- Team Member Recording
- Consulting Narrative
Objectives
- Design an easy fill-out form that allows Chick-fil-A’s food inspectors to seamlessly evaluate licensee location’s performance
- Include all critical areas to be as detailed as possible
- Develop a foundational scoring system to evaluate performance for each location
Digital Product Goals
Userflow Scenario & Application Map
UX Designer & Researcher
April 2022 – January 2023
Scope
Prior to the launch of the Chick-fil-A licensee visit report (LVR), there lacked a system for food inspectors to digitally fill out forms and reports for safety reasons.
The form contains the following critical areas:
- Food Safety 5
- Food Quality
- Service & Hospitality Requirements
- Key Systems
- CFA Licensing Leader Tracking
- Team Member Recording
- Consulting Narrative
Objectives
- Design an easy fill-out form that allows Chick-fil-A’s food inspectors to seamlessly evaluate licensee location’s performance
- Include all critical areas to be as detailed as possible
- Develop a foundational scoring system to evaluate performance for each location
Digital Product Goals
Userflow Scenario & Application Map
Final Product
UX Designer & Researcher
April 2022 – January 2023
Scope
Prior to the launch of the Chick-fil-A licensee visit report (LVR), there lacked a system for food inspectors to digitally fill out forms and reports for safety reasons.
The form contains the following critical areas:
- Food Safety 5
- Food Quality
- Service & Hospitality Requirements
- Key Systems
- CFA Licensing Leader Tracking
- Team Member Recording
- Consulting Narrative
Objectives
- Design an easy fill-out form that allows Chick-fil-A’s food inspectors to seamlessly evaluate licensee location’s performance
- Include all critical areas to be as detailed as possible
- Develop a foundational scoring system to evaluate performance for each location
Digital Product Goals
Userflow Scenario &
Application Map
Application Map
Final Product
Outcomes
Here were the outcomes of the licensee visit report design:
- Food safety compliance rate improved by 11.76% after training employees on how to use the user interface
- 100% of the critical violations identified during the last inspection were resolved within 48 hours, ensuring no ongoing risk to customers
- CFA achieved a 98% training completion rate, with all staff completing the latest food safety modules ahead of schedule
Final Product
Outcomes
Here were the outcomes of the licensee visit report design:
- Food safety compliance rate improved by 11.76% after training employees on how to use the user interface
- 100% of the critical violations identified during the last inspection were resolved within 48 hours, ensuring no ongoing risk to customers
- CFA achieved a 98% training completion rate, with all staff completing the latest food safety modules ahead of schedule
Outcomes
Here were the outcomes of the licensee visit report design:
- Food safety compliance rate improved by 11.76% after training employees on how to use the user interface
- 100% of the critical violations identified during the last inspection were resolved within 48 hours, ensuring no ongoing risk to customers
- CFA achieved a 98% training completion rate, with all staff completing the latest food safety modules ahead of schedule
